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Timothy Keiningham and Lerzan Aksoy are two of the world's most highly acclaimed experts on the subject of loyalty. Tim is global chief strategy officer at Ipsos Loyalty, one of the world's largest market research firms. Lerzan is associate professor at Fordham University in New York City. Together their groundbreaking research on the importance of loyalty has received more than a dozen prestigious scientific awards. Internationally renowned speakers, consultants and authors, they live in the New York Metropolitan area.

For more information, view Timothy Keiningham's Web site.