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How you do...What you do: Create
Service Excellence That Wins Clients For Life
By Bob Livingston
Between the challenges of escalating
competition, well-informed clients, and dismal customer service,
today's marketplace is becoming more and more crowded. The result is
that your clients have more
influence and choices than ever before.
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Distracted: The Erosion of Attention and the Coming Dark Age
By Maggie Jackson
We have oceans of information at
our disposal, yet we increasingly seek knowledge in online
headlines glimpsed on the run. We are networked as never before,
but we connect with friends and family via e-mail and fleeting
face-to-face moments that
are rescheduled and interrupted a dozen times.
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Moscow Rules
By Daniel Silva
Now the death of a journalist leads
Allon to Russia, where he finds that, in terms of spycraft, even he
has something to learn. He's playing by Moscow rules now.
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